20 min. VHS Training Video with Leader's Guide! Description: There are ways you can survive difficult people at work! This video explains six different personality types that could prevent you from doing your job adequately, and what to do to gain cooperation. From calming the Tank to handling Complainers without getting defensive yourself, this series gives you the skills to identify and deal with stressful individuals confidently. How-To Training Points: * How to get the know-it-all to actually listen * How to uncover the staller's real objection * How to appropriately inform the sniper that snide remarks are always out of line
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